Informs management of guests special requests or needs.Remains current on room rates, room availability, group and property events, and emergency procedures.Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.May cover for Telephone Specialists, efficiently operates multi-line phone, ensuring effective transfers while prohibiting disconnections.Promptly answers incoming calls and accurately makes hotel reservations or determines other needs.Cheerfully offers to provide door service and bell/valet service as needed.Makes reservations and answers general questions about all the property has to offer.Provides guests with information on TRCR amenities and services, and local attractions.Accurately and efficiently performs check in or check out functions of the front desk.Courteously and enthusiastically greets guests and determines their needs for prompt service.The Hotel Front Desk Clerk actively welcomes hotel guests in person or by phone, providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met.
